Company and contact information
These Terms and Conditions govern every order placed with Alessia Moro through alessiamoro.com. Placing an order means you have read and accepted them in full. They are provided in accordance with Articles L111-1, L221-5 and following of the French Consumer Code.
These Terms apply to all Services, to the exclusion of any other document and of the Client’s own purchasing conditions. They may be updated at any time; the version applicable to an order is the version in force on the date the order is placed.
The Provider supplies written content services: copywriting, professional biographies, profile and communication texts, press releases, presentation copy and related written communication work, in English, French and Italian. Each fixed-price Service on the website states its scope, its languages and the number of revision rounds included. Larger or ongoing work is quoted individually.
All Services are supplied as digital documents. Nothing is shipped physically.
An order proceeds as follows:
The Provider reserves the right to refuse or cancel an order where the request falls outside the scope of the Services, where the Brief is unlawful or defamatory, where it would require the Provider to misrepresent facts, or where a previous order remains unpaid. In such a case any sum already paid is refunded in full.
Prices are shown in euros and are final. In accordance with Article 293 B of the French General Tax Code, VAT is not applicable and none is charged. Prices in force are those displayed at the moment the order is placed.
Payment is due in full at the time of ordering, by the payment methods offered at checkout. For individually quoted work, the payment schedule is set out in the quote. An invoice is issued for every order and sent by email.
Where a Brief turns out to fall materially outside the scope stated for the Service — for example a longer text than the stated extent — the Provider informs the Client before starting and either agrees a supplement in writing or cancels the order with a full refund. No supplement is ever invoiced after the event without prior written agreement.
Deliverables are supplied digitally by email to the address given by the Client. Delivery times, and the point at which the delivery clock starts, are set out in full in the Delivery Policy, which forms part of these Terms.
Each Service includes the number of revision rounds stated in its description. A revision round means one consolidated set of comments from the Client and one corresponding reworking by the Provider.
Revision requests should be sent within 14 days of delivery. Revisions cover adjustments within the scope originally agreed. A change of direction, a new audience, a different language or additional length is new work and is quoted separately. Further revision rounds beyond those included can be purchased.
The Client undertakes to:
The Client is solely responsible for the use made of the Deliverable after delivery, including its publication, and for compliance with any advertising, professional or sector-specific rules that apply to them.
Material supplied by the Client remains the property of the Client throughout.
On full payment, the Provider assigns to the Client the economic rights in the Deliverable, for all uses, for the legal term of protection and worldwide. Until full payment is received, no rights are transferred and the Deliverable may not be used.
Under Article L121-1 of the French Intellectual Property Code, moral rights are inalienable and remain with the author. The Provider will not exercise them in a way that obstructs the Client’s normal use of the Deliverable, and waives any requirement to be credited.
The Provider does not use Client material as a portfolio sample, case study or reference without the Client’s prior written permission.
Each party undertakes to keep confidential all information received from the other in the course of a commission, and not to disclose it to third parties, except where disclosure is required by law or is necessary for a processor to perform its role. This obligation continues for three years after the end of the commission.
The Provider undertakes to carry out the Services with the care and skill reasonably expected of a professional in the field. This is an obligation of means, not an obligation of result: no guarantee is given as to any commercial outcome, ranking, audience response or conversion.
The Provider is liable only for direct and foreseeable loss resulting from its own fault. Liability is limited to the amount actually paid for the Service concerned. The Provider is not liable for indirect loss, loss of profit, loss of opportunity, loss of data or reputational damage.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Consumers keep the benefit of the legal guarantee of conformity and the guarantee against hidden defects provided under French law.
Neither party is liable for a failure to perform caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code. The affected party informs the other without delay. If the event lasts more than 30 days, either party may terminate the order and any sum paid for work not carried out is refunded.
Consumers have a statutory right of withdrawal of 14 days. The conditions under which it applies, the circumstances in which it is lost, and the procedure for exercising it are set out in full in the Refund Policy, which forms part of these Terms.
Personal data is processed as described in the Privacy Policy, in accordance with Regulation (EU) 2016/679.
Any complaint should first be sent to info@alessiamoro.com. A response is provided within two business days and the Provider will make every effort to resolve the matter directly and amicably.
Making a complaint does not affect the Client’s statutory rights, and does not prevent the Client from bringing court proceedings.
These Terms are governed by French law. Where the Client is a Consumer resident in another EU Member State, that Client keeps the protection of the mandatory rules of their country of residence, and may bring proceedings before the courts of that country.
For Professional Clients, and in the absence of an amicable settlement, the courts of Paris have exclusive jurisdiction.
If any provision of these Terms is held to be invalid, the remaining provisions continue in force. A failure to enforce a provision is not a waiver of it. These Terms, together with the Refund Policy, the Delivery Policy, the Privacy Policy and the order confirmation, form the entire agreement between the parties.
Alessia Moro — 12 Rue de la Paix, 75002 Paris, France — info@alessiamoro.com — +33 7 53 43 31 45