Company and contact information
This Delivery Policy explains how and when Deliverables are supplied. It forms part of the Terms and Conditions and is provided in accordance with Article L111-1 of the French Consumer Code, which requires the delivery date or period to be stated before the order is placed.
All Services are delivered digitally, by email, to the address supplied with the order. Nothing is shipped physically, and no delivery charge applies anywhere in the world.
Deliverables are supplied as a formatted document, normally in Microsoft Word (.docx) and PDF. Other common formats can be supplied on request at no extra cost.
The delivery period starts on the first business day after the Brief has been received in full — not on the date of the order. Where the Brief arrives with the order, the two are the same.
This matters because the work cannot begin until the necessary material is available. If the Brief is incomplete, the Provider will say so promptly and identify exactly what is missing.
Business days are Monday to Friday, excluding French public holidays.
The following periods apply to the fixed-price Services. They are firm commitments, not estimates.
| Service | Included scope | Delivery time |
|---|---|---|
| Proofreading | Per 5,000 words · Tracked changes · 1 revision | 2 business days |
| Copy-editing | Per 5,000 words · Tracked changes · Query list | 3 business days |
| Bilingual Linguistic Revision | Per 5,000 words · Source comparison · 2 revisions | 3–4 business days |
| Academic Proofreading | Up to 10,000 words · Reference check · 1 revision | 4–5 business days |
| Business Document Review | Up to 5,000 words · Tracked changes · 2 revisions | 3 business days |
| CV & Cover Letter Editing | CV and letter · 2 revisions | 2 business days |
| Document Formatting | Up to 60 pages · Styles and TOC · 1 revision | 2–3 business days |
| Editorial Style Sheet | Full style sheet · 1 language · 2 revisions | 5 business days |
| Long-form Copy-edit | Up to 30,000 words · Style sheet · 2 revisions | 10 business days |
| Subtitle & Transcript Editing | Up to 60 minutes · SRT or VTT · 1 revision | 3 business days |
For individually quoted work, the delivery period is agreed in writing in the quote before the order is placed.
Revision rounds included with a Service are returned within 2 business days of receiving your consolidated comments. Revision requests should be sent within 14 days of delivery.
If a Deliverable cannot be supplied within the stated period, you will be told before the deadline passes, with the reason and a new date.
Under Article L216-6 of the French Consumer Code, if the Provider fails to deliver by the agreed date, you may instruct the Provider in writing to deliver within a reasonable additional period. If that period also passes without delivery, you may cancel the contract by registered letter or by email, and every sum paid is refunded within 14 days.
Where the delay makes the Service pointless — for instance a press release tied to a date that has passed — you may cancel immediately, without granting an additional period, and receive a full refund.
The delivery period is suspended while the Provider is waiting for information, materials or answers to queries needed to continue. The clock restarts on the first business day after the missing item is received. You will always be told when this happens and what is being waited for.
If no response is received within 60 days of a request for the missing material, the order may be closed. The work carried out up to that point is invoiced and the balance refunded.
If a Deliverable does not arrive, check your spam or junk folder first, then contact info@alessiamoro.com. It will be resent immediately, and through an alternative route such as a secure download link if email delivery keeps failing.
It is your responsibility to supply a valid email address and to ensure it can receive attachments. Where an address supplied is incorrect, the Deliverable is resent to the corrected address as soon as it is provided, at no extra charge.
Services are available to clients worldwide, subject to the languages offered. Orders are accepted and carried out in English, French and Italian.
For any question about delivery, contact Alessia Moro at info@alessiamoro.com or on +33 7 53 43 31 45. Enquiries receive a response within two business days.